FAQ

Frequently asked questions

How much does shipping cost?


We ship all domestic orders from Manila via LBC and Xend. For orders to be shipped within Metro Manila, you will have the option to select between couriers Xend and LBC. Price and timeframe for 1-3 datebooks per package: Xend -1-5 business days- 60 PHP LBC- 1-3 business days -175 PHP
All Provincial orders will be shipped via LBC only Price and timeframe for 1-3 datebooks per package:
LBC- 1-5 business days - 215 PHP
International Orders will ship from Syndey, Australia via Australia Post Within Australia - 10 AUD 1-3 business days (allow up to 5 days for country addresses) New Zealand - 20 AUD - 5 business days United Kingdom - 30 AUD- 8-10 business days United States, Candaa- 25 AUD -7-10 business days Singapore, China, Malaysia, Indonesia- 25 AUD 6-10 business days For countries not listed above, or for customers requiring express delivery, please email us at thedaykeeperdatebook@gmail.com for a custom quote.




How long until my order ships?


We are currently in the pre-order period. All orders made from Nov 11 to Dec 10 will ship out on January 4 from Sydney and Manila. Please factor in shipping to get the estimated arrival time of your package. Tracking numbers will be sent via email upon shipping of your order.




Can I pick up my order?


Yes! Just click the Pick-up-in-store optio as your preferred shipping method. It is free and you will not be charged for any shipping or handling fee. You may pick up your order at: Frankie General Store 2nd floor, SM Aura Premiere, Bonifacio Global City Taguig. Pre-orders made from November 11 to Dec 10 may claim their orders instore from Decemeber 20 onwards. Please present your Order number and a screenshot of your Order Confirmation email to the store clerks. Store hours are as follows: Holiday Mall Hours Monday to Friday
11:00 AM to 10:00 PM (November 11-14)
11:00 AM to 11:00 PM (November 15-29)
Saturday to Sunday
10:00 AM to 11:00 PM





Damaged/Faulty or Incorrectly Shipped Orders


If you receive damaged, faulty or the incorrect items, we apologise and will take responsibility for fixing errors as fast as we can. In the rare event that you do receive a damaged or faulty product or if we do ship you incorrect items, here is our policy and how we deal with these situations: 1. It is your responsibility to advise us of any issue with your order within 5 days of delivery, via email. Use DAMAGED ITEM as a subject header and email us your concern at thedaykeeperdatebook@gmail.com. Damages reported after this time will be considered customer damage and ineligible for a replacement or refund. 2. Before we can expedite a replacement or the correct items to you, we will require you to (a) send photos of the items you received including an image of the packaging and (b) ship back the damaged/faulty/incorrect items to our facility at our expense. 3. If our journal or planner has a manufacturing fault (which does not include typos or editorial issues), we will send a replacement once the item has been returned to our facility at our expense. 4. We do not refund for damaged or faulty items; we replace them. You can request a refund on damaged or faulty items, however, it will be treated as a customer return and will be eligible for a refund minus the outbound shipping fee once the item has been returned to our facility.





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